❓FAQs

1. Do I need to register for an account to make a purchase?
No, you do not need to register for an account to buy from BONECLOCK. We offer a guest checkout option so you can purchase your favorite bags quickly and easily without creating an account. However, creating an account allows you to track your orders easily, save your shipping information, and receive exclusive offers.

2. How can I place an order?
Placing an order is simple:

Browse our collection and select the products you like.

Choose your preferred color, size, or style if applicable.

Click “Add to Cart” and then proceed to checkout.

Enter your shipping and payment details.

Review your order and confirm your purchase.
You will receive an order confirmation email once your purchase is successful.

3. What payment methods do you accept?
We accept a variety of secure payment options, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways depending on your region.

4. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected:

Standard shipping to the US typically takes 7–12 business days.

Express shipping options are available and usually take 3–6 business days.
Once your order ships, you will receive a tracking number to monitor your package.

5. Can I return or exchange an item?
Yes! We accept returns within 14 days of delivery for items in their original condition with tags and packaging intact. Please co

6. How long does shipping take?
Orders ship within 48 hours. U.S. & Canada delivery typically takes 3–7 business days.

7. Do you offer returns?
Yes! We offer 7-day easy returns on all full-priced items.

9. What material are your bags made of?
 We use high-quality vegan leather — durable, lightweight, and animal-friendly.