Return & Refund Policy

At BONECLOCK, we want you to love your purchase. If you're not completely satisfied, we're here to help. Please review our return and refund policy below.

1. Return Eligibility

• Items must be returned within 14 days of delivery.

• Items must be unused, in original condition, and with all original packaging and tags attached.

• Sale items, personalized items, and gift cards are non-refundable unless damaged or defective.

2. How to Initiate a Return

To request a return:

• Contact us at support@boneclock.com with your order number and reason for return.

• We will provide return instructions and a return shipping address.

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Exchanges

We do not offer direct exchanges. If you want a different item, please return the original and place a new order.

5. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with clear photos. We will cover all costs for a replacement or refund.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check your bank account or payment method again.

• Then contact your bank or credit card company (processing times may vary).

• If the issue persists, contact us at support@boneclock.com.

7. Contact

For any questions about returns or refunds, please contact us:

Email: support@boneclock.com